Why Is My Account Locked on Robinhood? Robinhood's live chat support is known for its fast response times. Once you initiate a conversation, you'll typically receive a reply within minutes. This speed is crucial, especially when dealing with time-sensitive issues, such as trading concerns or account lockouts. If your account is locked for any reason, such as suspicious activity or a security concern, the support team will assist you promptly in unlocking your account.